Are you looking to re-evaluate your current outsourcing arrangements, or consider outsourcing a function for the first time? Our outsourcing advisory services and consultancy can support your organisation. We can create a clear and auditable set of strategic and tactical objectives which are aligned to your overarching organisational objectives.
A lot of organisations choose to outsource specific functions such as IT operations, customer support, finance or HR services, etc. And we understand why; by choosing to outsource you can refocus on your core activities and open up space and financial resources to improve the quality of your service offering. You can save costs or concentrate your efforts on growth, innovation or new market initiatives.
Outsourcing can, however, be a minefield without a structured and well-defined strategy – especially when the time comes to re-evaluate your current arrangements, retender, benchmark or when conducting a make/buy review.
Outsourcing is an effective tool for reducing expenditure, improving efficiencies and achieving your strategic objectives. When relationships with outsourcing suppliers are correctly managed, outsourcing can provide a number of long-term benefits. When they are not, they can lead to scope creep and high value overcharging.
Mick spent 20+ years working for EDS and HP in the IT and BPO outsourcing industry, solutioning and managing complex Pan-European delivery models. This background has created a real passion for service excellence and delivering solutions that deliver true value.
Cost savings
Deliver significant savings and make a positive impact on your bottom line or make budgets go further.
Focus on your core activities
Free up your talented employees to focus on what only they can do and do best.
Create efficiencies
Optimise process times whilst maintaining service levels.
Improve staff and culture
Relieve pressure points and ease processes with technology.
Access specialist resources
Open the doors to new ways of doing things and transform your performance.
Support growth initiatives
Increase your capabilities quickly and effectively without the associated cost implications.
We know that senior stakeholders often have different views on outsourcing to that of functional unit heads. This is why seeking external outsourcing advisory services from eXceeding is a great way of getting an objective assessment of your situation, existing process and organisational needs.
There are many different reasons why you may be looking at assessing your arrangements and seeking outsource consultancy services:
We engaged eXceeding to manage the review of our current Outsourced IT Infrastructure contract. eXceeding defined and ran a two stage PQQ and RFP process. The process assessed market changes, new commercial models and contractual approaches which best served Capco’s needs and not potential suppliers.
The result was that we saved a massive amount of time that we didn’t have, significantly reduced costs, increased service and got a better contract, safe in the knowledge that the process ran fairly and unemotionally.
Working with the eXceeding team created a close and trusted partnership, with them regularly taking an active part in the CCS Board meetings throughout the contract review process. The consultants helped us understand and navigate the complex BPO contract that had evolved over many years. Once the specification was understood and documented eXceeding did a comprehensive market review and then presented the options and made recommendations. eXceeding then assisted to deliver and execute the agreed approach.
Outsourcing may not be the right solution for every organisation. There are alternative solutions such as forming a strategic alliance, resourcing, insourcing or out-tasking which may be more appropriate for your circumstances. So how do you decide which is right for you?
Our specialist outsource consulting services professionals at eXceeding can help you to take a step back and assess the best outcomes for your organisation. We will manage the effectiveness of your existing outsourced solutions, re-engage existing suppliers or tender for new providers as appropriate.
Getting the strategy right is essential and we will work with you to determine the overall outcome and ultimate success. We help you focus on the questions that matter to achieve this.
In this blog we discuss the importance of a strategy to ensure that you get the best possible results from your outsourced service providers. We dispel common myths about outsourcing and also consider the many benefits.
By Elesh KhaKhar on 16 December 2020
A tailored approach that starts with you.
At eXceeding, we take a pragmatic and commercial view of outsourcing.
Our experience enables us to bring best practice from a range of private and public sector organisations. We know the pitfalls and the right way to structure outsourcing deals, as well as creating practical transition plans to move to the new outsourcing solution with success.
Why not book a free appointment to discuss your requirements in more detail with one of our experts.
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